Our Website Maintenance services
A Website That Stays Fast, Secure and Up to Date.
A website is not finished at launch. Software needs updating, content changes, and the people who built it are not always there when something breaks. Maintenance keeps the site healthy and gives you a team to call.
2020Lahore, then Dubai, now the US
2Offices, California and Dubai
4Teams under one roof
Post-launchSupport included
What defines this service
Safe updates
Monitored and backed up
Changes when you ask
Ongoing Support
We stay on after launch for fixes and small changes.
Why choose ITS Global
Sites decay quietly until they fail loudly?
Nobody notices an unmaintained website until it is compromised, slows to a crawl or goes down on the day a campaign launches.
What You Can Hold Us To
A written scope before any priceYou see what is included and what it costs before work starts.
The people who quote it build itNo handover from a sales team to a delivery team.
You own the code and the accountsRepository, hosting and ad accounts in your name from day one.
Problems reach you from us firstIf something is off track you hear it before you find it.
The real problem
Ongoing care with a named team.
Maintenance is a monthly plan with a defined scope: software updates applied on a staging copy first, backups taken and restore-tested, uptime and error monitoring with someone who responds, security scanning, and a regular performance review so new content does not slow the site down.
It also includes a block of change time each month for the small things: a new page, a banner, a form change, a price update. Larger work is quoted separately, but you always have a team who knows the site and can move quickly.
- No more avoiding updates for fear of breaking the site
- Problems found by monitoring, not by customers
- A tested backup to fall back on
- Small changes done in days, not weeks
- A team that already knows your site when something urgent comes up
Getting It Wrong Costs Later
Updates are skipped because they might break thingsNobody is watchingSmall changes wait weeks
Built the Right Way
Safe updatesMonitored and backed upChanges when you askOngoing Support
Our solution
What a maintenance plan covers.
The scope is set during discovery. A typical engagement covers the following.
UpdatesCMS, plugin, framework and server updates applied on a schedule, tested first.
SecurityVulnerability and malware scanning, hardening, and a response plan if something gets through.
Backups and hostingDaily backups held off-server, tested restores, and hosting looked after or advised on.
Your Website Maintenance Platform
Updates tested on stagingBackups restored, not assumedUptime and errors monitoredA monthly changes budget
MonitoringUptime, error and performance monitoring with alerts that reach a person.
PerformanceRegular speed checks and fixes so new content and images do not slow the site.
Content and design changesA monthly block of change time for pages, banners, forms and small features.
Technology we work with
Our process
How a maintenance plan works.
Take over, baseline, then updates, monitoring and changes every month.
- 01 Take over hosting and access Hosting, domain, DNS and admin access documented and secured.
- 02 Baseline speed, backups and security Where the site stands today, with a restore test rather than a backup log.
- 03 Schedule safe updates Core, plugin and dependency updates applied on staging first, then live.
- 04 Monitor uptime and errors Downtime and errors reach us before they reach you.
- 05 Make the monthly changes The banner, the new page, the form change, within the plan's change time.
- 06 Report each month What was updated, what was fixed, and anything that needs a decision.
Plans
Choose the level of cover
Three levels, so a brochure site and a busy store each pay for what they need.
EssentialUpdates, backups, monitoring and security scanning for a marketing site.
BusinessEverything in Essential plus monthly change time, performance reviews and priority response.
CommerceFor stores and portals: faster response targets, payment and integration checks, and more change time.
Emergency helpNot on a plan? We also take on one-off recoveries, migrations and fixes.
What you get out of it
What You Get
at the End of It.
- No more avoiding updates for fear of breaking the site
- Problems found by monitoring, not by customers
- A tested backup to fall back on
- Small changes done in days, not weeks
- A team that already knows your site when something urgent comes up
- Predictable monthly cost instead of surprise emergencies
Who This Is For
- Businesses whose site was built by an agency that has moved on
- Marketing teams who need regular content changes made
- Stores and portals where downtime costs money
- Anyone who has not updated their site in a while
Tell us what
you are trying to build Get a Free Consultation
you are trying to build Get a Free Consultation
Frequently asked questions
Website Maintenance FAQs
Yes. We start with an audit of the code, hosting, plugins and security, fix anything urgent, and then take it onto a plan.
WordPress and WooCommerce, Laravel and custom PHP applications, Shopify and static sites. If it runs on the web, we can usually look after it.
Each plan has a response target. Emergencies on Business and Commerce plans are acknowledged within hours during working days, with out-of-hours cover available.
Anything beyond the monthly change time is quoted separately, and because we already know the site those quotes are smaller and faster.
Ready to get started?
Let’s Build Your Website.
Tell us what you are working on. Someone from the team in California or Dubai replies within one working day.
Get a Free Consultation
A person replies within one working day.
