Our process
Seven Stages, and What You Receive at Each One
The same sequence runs on every engagement, whether it is an advertising programme or a multi-tenant platform. You always know which stage the work is at, and what lands at the end of it.
Discovery
Understand the business objective, the users and the constraints.
What you receive
- Requirements and scope document
- Stated assumptions and open questions
- Risk register
- Indicative timeline and cost range
Strategy
Define the approach, architecture and execution plan.
What you receive
- Technical or channel strategy
- Architecture and data model
- Measurement plan
- Phased delivery plan
Design
Create the user experience, interface and visual direction.
What you receive
- Information architecture and user flows
- Interface design across breakpoints
- Component library and design tokens
- Accessibility review of the design
Development / Execution
Build and implement the solution in reviewable increments.
What you receive
- Working increments on a staging environment
- Code review on every change
- Documented configuration
- Progress reporting on an agreed cadence
QA & Testing
Verify function, performance, responsiveness, accessibility and security.
What you receive
- Functional test pass across browsers and devices
- Accessibility and keyboard audit
- Performance measurement
- Security review of inputs and outputs
Launch
Deploy, verify the production environment, and hand over.
What you receive
- Production deployment and verification
- Redirect map and search console submission
- Backup and monitoring in place
- Handover documentation and credentials
Support
Ongoing maintenance, monitoring and improvement.
What you receive
- Update and patch management
- Uptime and error monitoring
- Performance and security review
- Agreed response times
Working together
What we need from you
Projects slip for predictable reasons. These are the ones that are on your side of the line.
A single decision-maker
One person who can say yes. Design by committee is the most common cause of a delayed launch.
Content, early
Copy, images and data. We can produce them, but the decision on who does needs making at the start, not in week six.
Access
Hosting, domain, analytics and any system we have to integrate with. Chasing credentials mid-build costs days.
Timely feedback
Review rounds have dates. Consolidated feedback within them keeps the schedule; scattered feedback after them does not.
Next step
Start at stage one
Discovery begins with a free consultation. No commitment, and you keep whatever we work out together.
