Field work
Jobs dispatched to people on site, with work done, parts used and proof of completion.
Software for field service
Field Service, run on one system.
Field service is sold on response time and lost on the second visit. The cost is not the engineer's hour — it is the job dispatched by phone, the part that was not on the van, and the visit the customer says never happened.
What goes wrong
The problems field service know too well.
Each one, and what it looks like once the ITS Global system is running.
| The problem | How the system solves it |
|---|---|
| Dispatch by phone, the day planned on WhatsAppJobs are given out by call, changed by message, and no two people have the same list by mid-morning. | Jobs are dispatched to the engineer's phone with the address, the history and what is expected, and the schedule is the same one everybody sees. |
| Van stock is fictionParts come off the van and into a customer's machine without being written down. What the van is carrying is discovered when something is missing. | Parts are consumed against the job on site, so van stock is a live figure and replenishment is automatic rather than remembered. |
| The customer says nobody cameWithout a signature, a photo or a timestamp, a disputed visit is one person's word against another's, and the invoice is the thing that suffers. | Arrival, work done, parts used and a signature are captured on site and attached to the job before the engineer drives away. |
| A second visit because the part was not on boardThe fault was diagnosable from the description, but nobody checked stock before the van left. The margin on that job is now gone. | The job carries the equipment history and the likely parts, and the system flags what the van is missing before it leaves. |
| Invoicing lags the work by weeksPaperwork comes back on Friday, gets typed the following week, and the invoice goes out long after the customer stopped associating it with the work. | The completed job is billable the moment it is signed off, with the parts and hours already on it. |
| Nobody knows the engineer utilisationWhether the team is at capacity or half idle is a matter of opinion, so hiring and pricing are guesses. | Time on jobs against time available, per engineer and per week, without anyone filling in a timesheet. |
What you get
Built for how field service work.
Stock and consumables
Stock by location with batch and expiry, so shortages are seen before they are urgent.
Purchasing
Orders to suppliers, deliveries received against them, and what is still owed.
Appointments and diary
Bookings against real availability, with reminders sent automatically.
Quotes, invoices and payments
Quote, invoice and take payment in one place, with balances that are always current.
Billing that matches the work
Everything delivered posts to the account as it happens, so the bill matches what was done.
Services and price list
One list of what you sell and what it costs, used by every quote and invoice.
Reports and dashboards
The numbers the owner asks about — sales, collections, costs, people — for any period, without a spreadsheet.
Approvals
Expenses, discounts and purchases approved on a phone, with a record of who agreed and when.
Field workStockPurchasingDiarySalesBillingCatalogueReportsApprovalsAttendance
- Operate: Field work, jobs and stock — the visit, the parts and the proof on one record.
- Automate: Scheduling and communication — dispatch and customer updates without phone calls.
- Intelligence: Reports and dashboards — first-time fix rate, utilisation, cost per visit.
- The engineers are not the problem. The gap between what they did and what the office knows is.
See it running
The system, as field service use it.
Screens from the live system. In your demo they show data from your own country.
FAQ
Questions field service ask.
It is one system with a version for each industry. The version for field service uses your words, your records and your workflow, and switches on the parts your work actually needs.
Yes. Customers, balances, stock and price lists come in from Excel or your current system, and we check the opening figures with you before you go live.
Yes. It runs in any browser and installs on a phone like an app, so owners and staff can use it on the move.
Clients in Pakistan, the United States, Canada, the United Kingdom and the UAE, with each country's currency, tax and formats.
Most businesses are running within two to four weeks, including data import and training. The live demo shows you exactly what you would get.
Other industries
The same system, set up for other trades.
Live demo
Request a Live Demo.
See the system running for field service, with data from your country, and ask the people who build it.
