Solution for field service companies
Field service is sold on response time and lost on the second visit. The cost is not the engineer's hour — it is the job dispatched by phone, the part that was not on the van, and the visit the customer says never happened.
What goes wrong
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| Dispatch by phone, the day planned on WhatsAppJobs are given out by call, changed by message, and no two people have the same list by mid-morning. | Jobs are dispatched to the engineer's phone with the address, the history and what is expected, and the schedule is the same one everybody sees. |
| Van stock is fictionParts come off the van and into a customer's machine without being written down. What the van is carrying is discovered when something is missing. | Parts are consumed against the job on site, so van stock is a live figure and replenishment is automatic rather than remembered. |
| The customer says nobody cameWithout a signature, a photo or a timestamp, a disputed visit is one person's word against another's, and the invoice is the thing that suffers. | Arrival, work done, parts used and a signature are captured on site and attached to the job before the engineer drives away. |
| A second visit because the part was not on boardThe fault was diagnosable from the description, but nobody checked stock before the van left. The margin on that job is now gone. | The job carries the equipment history and the likely parts, and the system flags what the van is missing before it leaves. |
| Invoicing lags the work by weeksPaperwork comes back on Friday, gets typed the following week, and the invoice goes out long after the customer stopped associating it with the work. | The completed job is billable the moment it is signed off, with the parts and hours already on it. |
| Nobody knows the engineer utilisationWhether the team is at capacity or half idle is a matter of opinion, so hiring and pricing are guesses. | Time on jobs against time available, per engineer and per week, without anyone filling in a timesheet. |
What you get
Every business on this system gets the core below. Your trade switches on the rest — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
Eleven modules, every trade, no exceptions.
02 Added for field service companies
7 more, switched on for this trade.
The engineers are not the problem. The gap between what they did and what the office knows is.
Operate → Automate → Intelligence
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Run your business.
Everything you need to manage your core day-to-day operations in one system.
Custom pricing
Talk to our teamLet ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
Custom pricing
Talk to our teamKnow what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Field Service Management Software
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Customers and sites | Included | Included | Included |
| Enquiries | Included | Included | Included |
| Quotations | Included | Included | Included |
| Service contracts | Included | Included | Included |
| Jobs and work orders | Included | Included | Included |
| Engineer scheduling and dispatch | Included | Included | Included |
| Mobile job completion | Included | Included | Included |
| Parts used on site | Included | Included | Included |
| Stock and van inventory | Included | Included | Included |
| Service history per site | Included | Included | Included |
| Invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Added in Automate | |||
| Automated job dispatch and assignment | Not included | Included | Included |
| Contract renewal reminders | Not included | Included | Included |
| Preventive maintenance scheduling | Not included | Included | Included |
| Engineer arrival notifications | Not included | Included | Included |
| Parts reorder alerts | Not included | Included | Included |
| Job completion and sign-off workflows | Not included | Included | Included |
| Automated service reports | Not included | Included | Included |
| Payment reminders | Not included | Included | Included |
| Escalation for overdue jobs | Not included | Included | Included |
| Added in Intelligence | |||
| Job profitability | Not included | Not included | Included |
| Revenue per engineer | Not included | Not included | Included |
| First-time fix rate | Not included | Not included | Included |
| Response and resolution times | Not included | Not included | Included |
| Contract profitability | Not included | Not included | Included |
| Parts consumption | Not included | Not included | Included |
| Site and asset history | Not included | Not included | Included |
| Engineer utilisation | Not included | Not included | Included |
| Recurring revenue trends | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
Next step
Describe how a job goes through your business and we will tell you which parts you need, what would have to be added, and what it would cost.
Not your trade?
