Solution for field service companies
Field service is sold on response time and lost on the second argument. The cost is not the engineer's hour — it is the call-out dispatched by phone, the part used and never charged, and the visit the customer says never happened.
What goes wrong
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| Dispatch by phone, the day planned on WhatsAppJobs are given out by call, changed by message, and no two people have the same list by mid-morning. | Each call-out becomes a work order with the problem, the site, a priority and the engineer, who is told in the app and sees it on the phone. |
| Parts used and never written downParts come out of stock and into a customer's machine without being recorded. The shelf and the invoice both end up wrong. | Parts are recorded as used on the work order, and finishing the order takes them out of stock, so the stock figure follows the work. |
| The customer says nobody cameWithout a timestamp or a location, a disputed visit is one person's word against another's, and the invoice is what suffers. | Arrival and departure are recorded from the engineer's phone, with server time and location, in a log that cannot be edited afterwards. |
| Promised response times missedThe contract says four hours. Nobody is watching the clock until the customer rings to complain. | Each work order carries the time promised to the customer, and the dashboard counts those past it or within two hours of it. |
| Invoicing lags the work by weeksPaperwork comes back on Friday, gets typed the following week, and the invoice goes out long after the customer stopped associating it with the work. | A finished work order raises its invoice in one step, with the parts and labour used already on it. |
| Engineers booked twiceTwo visits promised for the same engineer at the same hour, or one booked on a day they are on leave. | Visits are booked in a diary that uses working hours and leave, and will not put the same engineer or vehicle in two places at once. |
What you get
This trade gets the core below. Its own modules switch on with it — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
13 modules, part of every edition of this trade.
02 Added for field service companies
7 more, switched on for this trade.
The engineers are not the problem. The gap between what they did and what the office knows is.
Operate → Automate → Intelligence
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Run your business.
Everything you need to manage your core day-to-day operations in one system.
Custom pricing
Talk to our teamLet ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
Custom pricing
Talk to our teamKnow what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Field Service Management Software
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Customers and sites | Included | Included | Included |
| Enquiries | Included | Included | Included |
| Quotations | Included | Included | Included |
| Service contracts | Included | Included | Included |
| Jobs and work orders | Included | Included | Included |
| Engineer scheduling and dispatch | Included | Included | Included |
| Mobile job completion | Included | Included | Included |
| Parts used on site | Included | Included | Included |
| Stock and van inventory | Included | Included | Included |
| Service history per site | Included | Included | Included |
| Invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Added in Automate | |||
| Automated job dispatch and assignment | Not included | Included | Included |
| Contract renewal reminders | Not included | Included | Included |
| Preventive maintenance scheduling | Not included | Included | Included |
| Engineer arrival notifications | Not included | Included | Included |
| Parts reorder alerts | Not included | Included | Included |
| Job completion and sign-off workflows | Not included | Included | Included |
| Automated service reports | Not included | Included | Included |
| Payment reminders | Not included | Included | Included |
| Escalation for overdue jobs | Not included | Included | Included |
| Added in Intelligence | |||
| Job profitability | Not included | Not included | Included |
| Revenue per engineer | Not included | Not included | Included |
| First-time fix rate | Not included | Not included | Included |
| Response and resolution times | Not included | Not included | Included |
| Contract profitability | Not included | Not included | Included |
| Parts consumption | Not included | Not included | Included |
| Site and asset history | Not included | Not included | Included |
| Engineer utilisation | Not included | Not included | Included |
| Recurring revenue trends | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
Next step
Book a live demo with records that look like your business, or describe how a job goes through it and we will tell you which parts you need, what would have to be added, and what it would cost.
Not your trade?
