Operate
Run your business.
Everything you need to manage your core day-to-day operations in one system.
- Customers
- Leads and enquiries
- Quotations
- Trips
- Flights
- Visa processing
Custom pricing
Talk to our teamSolution for travel agencies
Travel Agencies
run on one system.
A travel file makes its money in the gap between what a supplier charges and what the client pays — and loses it to the enquiry nobody followed up, the deadline nobody watched, and the commission nobody reconciled.
What goes wrong
The six that cost you money.
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| Enquiries that go cold quietlyRequests arrive by phone, WhatsApp and walk-in. They are handled by whoever picks up, and the ones that are not closed are never counted as lost. | Every enquiry is a record with an owner and a next action, so follow-up is a queue rather than a personality trait. |
| Cost and sell price per file are unclearAir, hotel, transfer and visa each have a supplier cost and a client price. The margin on a file is worked out at the end, if at all. | Costs and prices sit against the file as they are committed, so the margin is visible before the client is invoiced. |
| Documents chased by phonePassports, photographs and forms are collected by messaging clients individually and reminding them repeatedly. | Each file lists what is outstanding, and the reminders go out on their own until the document arrives. |
| Payment and ticketing deadlines missedHold dates, payment deadlines and ticketing cut-offs live in a diary and a memory. A missed one costs the fare or the booking. | Every deadline sits on the file with a reminder before it, not after. |
| Commission reconciled months lateWhat the supplier owes, on which bookings, is checked when a statement arrives — long after anyone could dispute it. | Commission is recorded per booking as it is earned, so the statement is checked against a record rather than reconstructed. |
| Group bookings tracked in a spreadsheetTwenty travellers, each with documents, payments and preferences, in a file that one person maintains and everyone else guesses at. | A group is one record with each traveller under it, so status is visible without a spreadsheet. |
What you get
The same core, plus what your trade needs.
Every business on this system gets the core below. Your trade switches on the rest — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
Eleven modules, every trade, no exceptions.
CRMJobsDocumentsReportsDashboardsApprovalsCommunicationPeopleAttendanceLeaveExpenses
02 Added for travel agencies
6 more, switched on for this trade.
Trips built for this trade
Diary
Sales
Billing
Catalogue
Portal
Trips are written for this trade rather than configured, because a travel file is not a job and not an invoice.
Operate → Automate → Intelligence
Choose how far you want to take your business.
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Automate
Let ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
- Passport expiry alerts
- Visa document reminders
- Booking reminders
- Supplier follow-ups
- Automated itinerary and document generation
- Departure reminders
Custom pricing
Talk to our teamIntelligence
Know what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
- Trip profitability
- Revenue against supplier cost
- Gross and net margin
- Destination and trip performance
- Supplier performance
- Booking trends
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Travel Agency Management Software
What is in each package
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Customers | Included | Included | Included |
| Travellers | Included | Included | Included |
| Leads and enquiries | Included | Included | Included |
| Quotations | Included | Included | Included |
| Trips | Included | Included | Included |
| Flights | Included | Included | Included |
| Hotels | Included | Included | Included |
| Visa processing | Included | Included | Included |
| Transport | Included | Included | Included |
| Activities | Included | Included | Included |
| Documents | Included | Included | Included |
| Itineraries | Included | Included | Included |
| Invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Added in Automate | |||
| Passport expiry alerts | Not included | Included | Included |
| Visa document reminders | Not included | Included | Included |
| Customer follow-ups | Not included | Included | Included |
| Booking reminders | Not included | Included | Included |
| Payment reminders | Not included | Included | Included |
| Supplier follow-ups | Not included | Included | Included |
| Automated itinerary and document generation | Not included | Included | Included |
| Departure reminders | Not included | Included | Included |
| Cancellation and refund workflows | Not included | Included | Included |
| Added in Intelligence | |||
| Trip profitability | Not included | Not included | Included |
| Revenue against supplier cost | Not included | Not included | Included |
| Gross and net margin | Not included | Not included | Included |
| Sales conversion | Not included | Not included | Included |
| Destination and trip performance | Not included | Not included | Included |
| Supplier performance | Not included | Not included | Included |
| Customer value | Not included | Not included | Included |
| Booking trends | Not included | Not included | Included |
| Sales performance | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
The businesses this is built for.
Outbound tours
Umrah and Hajj
Corporate travel
Visa services
Ticketing
Destination management
Next step
Tell us how your work moves.
Describe how a job goes through your business and we will tell you which parts you need, what would have to be added, and what it would cost.
- A written scope before any price
- Configured to your trade, not a demo
- Runs on your own server
- A person replies within one working day
Not your trade?
