Solution for salons and spas
A salon runs on a diary and a set of relationships. The money leaks through the double booking, the client who never turns up, and the treatment done and never rung through the till.
What goes wrong
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| The book is a bookAppointments are written in pencil and changed by phone. Double bookings and gaps both happen, and neither is visible until the day. | Each stylist's diary is booked against their working hours, and a clash with another client or the same chair or room is refused when it is booked. |
| No-shows nobody keeps count ofA client books, does not come and does not call. Next month they do it again, and nobody notices the pattern. | A no-show is recorded apart from a cancellation, the slot is released, and the first screen counts today's no-shows and tomorrow's unconfirmed bookings. |
| A stylist booked on their day offLeave is agreed at the front desk and forgotten by the person taking bookings. The client arrives and their stylist is not there. | Leave is requested and approved in the system, and an approved day off takes that stylist out of the slots offered for booking. |
| Treatments done and never chargedA treatment is finished and the client leaves while reception is busy. Whether it was paid for is checked at the end of the day, if at all. | A finished appointment is billed from your treatment price list, once only, so a second attempt returns the first bill rather than charging twice. |
| The till does not add upTreatments and retail products go through a cash drawer. At closing, the cash and the sales never quite agree, and nobody knows why. | The till opens and closes a drawer per person, closes on a count, and keeps the difference between expected and counted cash. |
| Retail and back-bar stock disappearsColour, product and retail stock are counted only when they run out, and what went missing is never explained. | Stock is kept against reorder levels with a low-stock list, and a stock count shows every difference, with each write-off carrying its reason. |
What you get
This trade gets the core below. Its own modules switch on with it — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
13 modules, part of every edition of this trade.
02 Added for salons and spas
6 more, switched on for this trade.
Salon software is plentiful and cheap. This is for the owner who wants the diary, the till, the stock and the staff on one system.
Operate → Automate → Intelligence
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Run your business.
Everything you need to manage your core day-to-day operations in one system.
Custom pricing
Talk to our teamLet ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
Custom pricing
Talk to our teamKnow what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Salon and Spa Management Software
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Clients and visit history | Included | Included | Included |
| Appointments by stylist | Included | Included | Included |
| Services and price list | Included | Included | Included |
| Stylists and chairs | Included | Included | Included |
| Packages and memberships | Included | Included | Included |
| Product and consumable stock | Included | Included | Included |
| Retail sales | Included | Included | Included |
| Staff commission | Included | Included | Included |
| Daily takings | Included | Included | Included |
| Invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Client dashboard | Included | Included | Included |
| Added in Automate | |||
| Appointment reminders and confirmations | Not included | Included | Included |
| Rebooking follow-ups | Not included | Included | Included |
| Package expiry and balance reminders | Not included | Included | Included |
| Product low-stock alerts | Not included | Included | Included |
| Commission calculation workflows | Not included | Included | Included |
| No-show and cancellation workflows | Not included | Included | Included |
| Birthday and win-back campaigns | Not included | Included | Included |
| Daily cash-up workflows | Not included | Included | Included |
| Automated receipts | Not included | Included | Included |
| Added in Intelligence | |||
| Revenue per stylist and per chair | Not included | Not included | Included |
| Service mix and profitability | Not included | Not included | Included |
| Product retail attachment rate | Not included | Not included | Included |
| Client retention and rebooking rate | Not included | Not included | Included |
| Package redemption and liability | Not included | Not included | Included |
| Consumable cost per service | Not included | Not included | Included |
| Peak hours and utilisation | Not included | Not included | Included |
| Average spend per client | Not included | Not included | Included |
| Revenue trends | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
Next step
Book a live demo with records that look like your business, or describe how a job goes through it and we will tell you which parts you need, what would have to be added, and what it would cost.
Not your trade?
