Solution for salons and spas
A salon runs on a diary and a set of relationships. The money leaks through the appointment nobody confirmed, the product used at the chair and never counted, and commission worked out by hand every month.
What goes wrong
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| The book is a bookAppointments are written in pencil and changed by phone. Double bookings and gaps both happen, and neither is visible until the day. | The diary is booked against each stylist's real availability, so a clash is refused and a gap is obvious in advance. |
| No-shows cost a full slotThere is no confirmation and no reminder, so a proportion of the day simply does not arrive, and the chair sits empty. | Reminders go out automatically before the appointment, and a cancelled slot is released for rebooking. |
| Back-bar product disappearsColour, product and consumables are used at the chair and counted only when they run out. Cost per service is unknown. | Product is consumed against the service, so usage per stylist and cost per treatment are visible without counting bottles. |
| Commission calculated by handEach stylist's services, retail sales and rate are totalled monthly in a spreadsheet, and the result is argued about. | Services and sales attach to the stylist as they happen, so commission is produced rather than assembled. |
| Packages and memberships tracked on paperPrepaid courses of treatments are recorded on a card. How many are left is whatever the card says, and cards get lost. | Balance sits against the client, so what remains is known at the counter without a card. |
| Branches that cannot be comparedTakings per branch are known; takings per stylist, per service and per hour are not, so pricing and rotas are guesses. | One set of figures across branches, by service, stylist and hour. |
What you get
Every business on this system gets the core below. Your trade switches on the rest — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
Eleven modules, every trade, no exceptions.
02 Added for salons and spas
6 more, switched on for this trade.
Salon software is plentiful and cheap. This is for the group that has outgrown running each branch as its own little business.
Operate → Automate → Intelligence
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Run your business.
Everything you need to manage your core day-to-day operations in one system.
Custom pricing
Talk to our teamLet ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
Custom pricing
Talk to our teamKnow what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Salon and Spa Management Software
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Clients and visit history | Included | Included | Included |
| Appointments by stylist | Included | Included | Included |
| Services and price list | Included | Included | Included |
| Stylists and chairs | Included | Included | Included |
| Packages and memberships | Included | Included | Included |
| Product and consumable stock | Included | Included | Included |
| Retail sales | Included | Included | Included |
| Staff commission | Included | Included | Included |
| Daily takings | Included | Included | Included |
| Invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Client dashboard | Included | Included | Included |
| Added in Automate | |||
| Appointment reminders and confirmations | Not included | Included | Included |
| Rebooking follow-ups | Not included | Included | Included |
| Package expiry and balance reminders | Not included | Included | Included |
| Product low-stock alerts | Not included | Included | Included |
| Commission calculation workflows | Not included | Included | Included |
| No-show and cancellation workflows | Not included | Included | Included |
| Birthday and win-back campaigns | Not included | Included | Included |
| Daily cash-up workflows | Not included | Included | Included |
| Automated receipts | Not included | Included | Included |
| Added in Intelligence | |||
| Revenue per stylist and per chair | Not included | Not included | Included |
| Service mix and profitability | Not included | Not included | Included |
| Product retail attachment rate | Not included | Not included | Included |
| Client retention and rebooking rate | Not included | Not included | Included |
| Package redemption and liability | Not included | Not included | Included |
| Consumable cost per service | Not included | Not included | Included |
| Peak hours and utilisation | Not included | Not included | Included |
| Average spend per client | Not included | Not included | Included |
| Revenue trends | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
Next step
Describe how a job goes through your business and we will tell you which parts you need, what would have to be added, and what it would cost.
Not your trade?
