Operate
Run your business.
Everything you need to manage your core day-to-day operations in one system.
- Bookings
- Consignments
- Fleet and vehicles
- Routes and trips
- Clearing and shipping documents
- Freight invoices
Custom pricing
Talk to our teamSolution for logistics companies
Freight is a business of promises made to customers and kept by people you cannot see. What costs money is not the driving — it is the load nobody can place, the delivery nobody can prove, and the cash handed to a driver that nobody wrote down.
What goes wrong
The issues you already have in your business, and what each one looks like once the ITS Global system is running.
| The issue in your business | Fixed with the ITS Global system |
|---|---|
| “Where is my load?” is answered by phoneEvery status enquiry becomes a call to a driver, who is driving. The customer waits, the office guesses, and the answer is only as good as the last call. | Each consignment sits at a stage — Booked, Collected, In transit, Out for delivery, Delivered — so the office answers the shipper from the screen. |
| Proof of delivery arrives days later, or neverThe signed slip travels back with the driver, gets creased into a folder, and turns up after the customer has already disputed the delivery. | The driver records arrival and departure on the delivery from the phone, with time and location, and a photo of the signed note is filed with the load. |
| Late loads found when the customer ringsA consignment slips a day, nobody notices, and the first the office hears of it is an angry shipper. | Each consignment carries its due date, and the dashboard counts what is delayed, in transit, out for delivery and delivered today. |
| Driver advances reconciled from memoryFuel, tolls and food money go out in cash across a week. What was given, to whom and for what is settled by argument. | Advances are approved against the driver and repaid through payroll; fuel and tolls are recorded as expenses against the consignment. |
| The wrong rate on the invoiceThe person raising the invoice picks a rate from memory, and the error is only found when the customer refuses to pay. | Your rates are kept in one list the team invoices from, so the price on the invoice is the agreed one rather than a guess. |
| One truck promised to two loadsVehicles are allocated on a whiteboard and by memory. The clash is found when two customers wait for the same lorry. | Vehicles and drivers are booked on the dispatch board, which will not put the same truck or driver on two bookings at once. |
What you get
This trade gets the core below. Its own modules switch on with it — you are not paying for a different product, you are paying for the parts your work actually uses.
01 The core, which nobody chooses
13 modules, part of every edition of this trade.
02 Added for logistics companies
6 more, switched on for this trade.
A freight business does not need to be told it has these problems. It needs the office to be able to answer a customer without phoning a driver.
Operate → Automate → Intelligence
Start with the essentials. Automate repetitive work. Then turn your business data into actionable intelligence.
Run your business.
Everything you need to manage your core day-to-day operations in one system.
Custom pricing
Talk to our teamLet ITS Global do the repetitive work.
Automate recurring work, follow-ups, approvals, reminders and operational workflows.
Everything in Operate + Automation
Custom pricing
Talk to our teamKnow what’s happening in your business.
Turn your operational data into KPIs, profitability insights, trends and management intelligence.
Everything in Automate + Intelligence
Custom pricing
Talk to our teamEnter once, reuse everywhere, automate the rest.
Logistics and Freight Management Software
| Capability | Operate | Automate | Intelligence |
|---|---|---|---|
| Included in Operate | |||
| Customers | Included | Included | Included |
| Bookings | Included | Included | Included |
| Consignments | Included | Included | Included |
| Shipments and loads | Included | Included | Included |
| Fleet and vehicles | Included | Included | Included |
| Drivers | Included | Included | Included |
| Routes and trips | Included | Included | Included |
| Warehouse and cargo handling | Included | Included | Included |
| Clearing and shipping documents | Included | Included | Included |
| Freight invoices | Included | Included | Included |
| Payments | Included | Included | Included |
| Basic consignment dashboard | Included | Included | Included |
| Added in Automate | |||
| Automated booking to consignment workflows | Not included | Included | Included |
| Status update notifications to customers | Not included | Included | Included |
| Proof-of-delivery chasing | Not included | Included | Included |
| Document expiry alerts for licence, fitness and insurance | Not included | Included | Included |
| Vehicle service reminders | Not included | Included | Included |
| Detention and demurrage alerts | Not included | Included | Included |
| Freight invoice generation | Not included | Included | Included |
| Payment and collection reminders | Not included | Included | Included |
| Agent and supplier follow-ups | Not included | Included | Included |
| Added in Intelligence | |||
| Revenue per consignment | Not included | Not included | Included |
| Cost per kilometre and per trip | Not included | Not included | Included |
| Lane and route profitability | Not included | Not included | Included |
| On-time delivery performance | Not included | Not included | Included |
| Fleet utilisation | Not included | Not included | Included |
| Driver performance | Not included | Not included | Included |
| Customer value and volume trends | Not included | Not included | Included |
| Outstanding receivables | Not included | Not included | Included |
| Agent and supplier performance | Not included | Not included | Included |
| Management KPIs | Not included | Not included | Included |
Inside this industry
Next step
Book a live demo with records that look like your business, or describe how a job goes through it and we will tell you which parts you need, what would have to be added, and what it would cost.
Not your trade?